FAQ

  • Does SoftNet Business Systems provide Sage products?

    Yes. Softnet Business Systems offers Sage ERP solutions, including Sage X3, Sage 300 cloud, Sage 300 people and Sage CRM. Our team provides implementation, support, and ongoing guidance to help businesses optimize operations with these trusted ERP systems.

  • Does SoftNet Business Systems provide products other than Sage?

    Yes. In addition to Sage ERP solutions, Softnet Systems offers a range of IT products and services, including biometric authentication through the ERS Bio; time and attendance offered on the ZKTeco Time & Attendance; KRA ETIMS, which is an electronic tax invoice monitoring system; and Pennant Lending, a digital lending platform that has partnered with SoftNet to bring advanced, scalable, and digitally driven lending platforms to financial institutions across the region. We help businesses optimize operations and achieve growth with customized technology solutions.

  • Does SoftNet Business Systems provide services in addition to its products?

    Yes. Beyond its ERP and software products, Softnet Systems provides professional IT services including business process analysis and consulting, implementation support, training, system integration, cloud managed services, and ongoing technical support. These services ensure that businesses get maximum value from their technology investments.

  • Why should I work with a Sage Partner for my ERP needs?

     

    SoftNet being a certified Sage partner, it ensures you receive expert guidance from certified professionals who understand both the software and your business challenges. Partners help with system selection, implementation, customization, training, and ongoing support—boosting your success rate and reducing risk.

  • What ERP solutions does SoftNet Business Systems offer as a Sage Partner?

    SoftNet Business Systems offers a suite of Sage ERP products, including Sage X3, Sage 300, and Sage CRM, tailored for different business sizes and industries. We also provide consulting, implementation, integration, and tech support.

  • Does SoftNet Business Systems provide customization for Sage ERP solutions?

    Yes. Softnet Systems offers customization services so Sage ERP software can be adapted to meet your unique business processes and operational needs, ensuring a tailored fit rather than a one-size-fits-all solution.

  • What support services are provided after Sage ERP implementation?

    After implementation, SoftNet Systems offers ongoing support, including troubleshooting, updates, performance monitoring, training, and enhancement services to ensure your ERP system continues to deliver value.

  • Can Sage ERP integrate with other business systems?

    Yes. Sage ERP systems can integrate with other software such as CRM platforms, payroll systems, e-commerce solutions, and custom applications—enabling seamless data flow across your technology stack.

  • How do I choose the right Sage ERP solution for my business?

    Choosing the right solution depends on your business size, industry requirements, budget, and growth plans. A Sage Partner like SoftNet Systems can conduct a needs analysis and recommend the ideal ERP fit for your organization.

  • Are there training options for my team on Sage ERP systems?

    Yes. SoftNet Systems provides user training and workshops to ensure your team fully understands how to use the ERP system effectively, increasing adoption and maximizing ROI.

  • How is data handled under SoftNet Business Systems services?

    Softnet Systems handles all client data in accordance with legal, ethical, and security standards to ensure confidentiality, integrity, and proper use.

  • What are the responsibilities of users on Softnet Systems services?

    Users must comply with all guidelines outlined in the Terms of Service, including proper use of Sage software, ERP systems, and IT solutions. This ensures a secure and efficient experience for all clients.

  • Is SoftNet Business Systems a certified Sage partner?

     Yes. Softnet Systems is an official Sage Partner, certified to resell, implement, and support Sage ERP solutions including Sage X3, Sage 300, and Sage CRM. Our team is trained and accredited to ensure businesses get expert guidance, seamless implementation, and ongoing support for their ERP systems.